Terms and conditions

Who we are

Our website address is: https://www.synergyskischool.com

Snowsport Synergy SA, Chemin d’Amon 22
CH-1936 Verbier, Switzerland

Company Number: CH – 621.3.007.478-4
VAT Number: : CHE – 115.798.910 TVA

info@synergyskischool.com
+41 79 578 5591

Booking Terms and Conditions

This document sets out the Terms and Conditions of your Synergy Ski School Private booking. No employee or representative of this company has the authority to vary these terms and conditions or information contained in this document without prior notice to you of at least 8 weeks. Your booking with us shall be governed by and construed in accordance with Swiss Law and is subject to the jurisdiction of the Swiss Courts.

We recommend that before booking your holiday you check our website for the most up-to-date information. Once your booking is confirmed in person, by e-Mail or telephone a definite contract exists between us and all these terms and conditions become binding on us both.

The person making the booking guarantees payment to us of the total cost of the ski lessons booked, and also does so on behalf and with the consent of all others for whom the booking is completed.

At the time of booking, payment is made in full.

Prices do not Include

Liftpasses. Please check with us which pass will be needed for your lessons.

Travel Insurance. You should check the terms of your travel insurance regarding piste closure and should 100% have travel insurance.

V.A.T. (ski lessons are exempt from this, it will not be charged)

Ski hire

Name Transfer

Customers may transfer their booking to someone else provided we are notified not less than 12 hours prior to the scheduled course start date and that person is of an appropriate ability and age for the lesson(s)

Cancellations

Should you or any member of your party need to cancel your booking, or part of it, you must do so in writing (email), and once it has been confirmed the charges you incur, which are set out below, depend on when we receive your written notification.

Please note that you should check the terms of your travel insurance to ensure cover against cancellation.

More than 8 weeks: Full refund minus Stripe transactional fee (3%)

31 days to 8 weeks: 50% refund or you can switch to an alternate course in the same seasonal year (current winter season or summer season). Please note – changing date will incur an admin fee of 50CHF/£40.

0 days to 30 days: no refund

No show: no refund

Force Majeure

We cannot be held responsible for cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by airlines and all events beyond our control. Nor can we accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.

Behaviour

We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our reasonable opinion, or that of the owner or manager, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

Our Liability

We promise to make sure that all parts of the holiday we have agreed to arrange as part of our contract are provided to a reasonable standard and in accordance with that contract. However, please note that we will not be liable for any injury, illness, death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury, illness, death or consequent loss was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers.

And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following.

(a) the fault of the person(s) affected or any member(s) of their party or

(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

(c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure).

(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time. In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something you did not tell us about when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents (ii) where any losses, expenses, costs or other sum you have suffered relate to any business. Please note, we cannot accept responsibility for any services which do not form part of our contract.

Hazardous Activities

If you chose to participate in any of the various sports/activities available in many ski resorts eg. Snowmobiling, bobsleigh etc. please note that some of these are classified as hazardous activities and are not covered by your holiday insurance. You should ask your insurer’s representative for advice on these but any participation is at your own risk.

Assistance

Should you suffer, through misadventure, illness, personal injury or death whilst on holiday as a result of an activity not part of the holiday arrangements made by us or not purchased locally through us we will offer you all reasonable assistance in pursuing any claim you intend making against the offending party. This includes advice and guidance and may include a contribution towards initial costs and expense which in our opinion are reasonable and appropriate in the circumstances. We would ask you to advise us of any particular facilities that are important to you at time of booking your holiday. Some facilities and excursions may not be available at certain times if e.g. it is the beginning or the end of the season. This may include, après ski facilities or hotel facilities. Hotels may make charges, payable locally, for such facilities. Many pictures are included for their pleasantness and general relevance.

Complaints

If you have a problem during your holiday please inform us and we will endeavour to put things right.

Marketing

We do not share any information with third parties, but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures).